policy

AURA — Store Policies

Order Processing

All orders are processed within 3–5 business days (excluding weekends and holidays). Once your order has shipped, you will receive a confirmation email with tracking details.

Please note: during launches or high-volume drops, processing times may be extended.

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Shipping

Aura ships worldwide.

    •    Standard shipping rates are calculated at checkout

    •    Delivery times vary by location and carrier

    •    Aura is not responsible for delays caused by the shipping provider

Once an order is shipped, responsibility transfers to the carrier.

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Lost, Stolen, or Delayed Packages

Aura is not responsible for lost, stolen, or delayed packages once marked as delivered by the carrier.

If an issue occurs, we recommend contacting the shipping provider directly with your tracking number.

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Returns & Exchanges

Due to the limited nature of our drops, all sales are final.

We do not offer returns, refunds, or exchanges at this time. Please review sizing and product details carefully before completing your purchase.

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Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [your email here] with:

    •    Your order number

    •    Clear photos of the issue

Approved claims will be handled with care and resolved promptly.

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Sizing

All sizing information is provided on each product page. Please note that fit may vary slightly due to manufacturing tolerances.

Aura is not responsible for sizing issues.